Customer Service Charter – Our Promise to You
Welcome to Northern College Employment Ontario Employment Services. We provide you with one-stop access to employment programs and services through respectful, flexible and personalized service. As a member of the College Sector Employment Services (CSES) network, we are committed to achieving the highest standards of service delivery, putting you and your needs at the center of everything we do.
This Service Charter clearly sets out the standards you can expect, across the full range of employment services we provide. It expresses:
- Who we are and what we do
- Our province wide service commitment
- What level of service you can expect from us (our service standards)
- What we need from you
- What to do if you would like to provide a comment or concern about the level of service provided.
We are accountable to you. We will monitor our performance against these service commitments and will publish our results annually.
If you would like to comment on the service standards set out here or if you have any suggestions about how we can improve our performance in any area, please let us know.