Service Standards

Service Standards

We are here when you need us: Convenient and extended hours of service.

Relevant and reliable information and tools, day and night on our website: If we don’t know, we will find out.

You can count on us for ongoing support and follow up, until we mutually agree you don’t need our support anymore.

We will be your one-stop source for quality, relevant, accurate and up-to-date information, resources and service. If we don’t have it, we will help you find it.

Our ‘living’ service plans will ensure that you always know what you need to do, what we need to do, and what you can expect in the future.

Flexible, seamless service available across the channels of your choice – in person, web, or phone. And you will never need to give us information more than once. We value your time:

  • No appointment necessary for the first visit
  • Scheduled appointments within 3 business days
  • All messages returned within 1 business day
  • You will not be kept waiting longer than 5 minutes for your scheduled appointment
  • Weekly contact with you, through the channel of your choice as negotiated
  • Employer job postings will be posted within 24 hours
    We will deliver results and report to our customers annually