The Foundations and Impacts of Communication, Conflict and Negotiation

Duration: 1 Day

Learning Objectives
• the basics and functions of communication
• barriers and other pertinent factors impacting communication
• the meaning of conflict, the various types of conflict and how to resolve conflict
• negotiation skills

Course Benefits
• skills to communicate and listen effectively
• an awareness of how they communicate
• competence in resolving issues
• an appreciation of negotiating- patiently and fairly

Target Audience
New and/or current supervisors/managers would benefit from this course.

Contact Information
Timmins Campus
Tel: 705-235-3211 ext. 2270
training@northern.on.ca