Conflict Management

Duration: 1 Day (8 am to 4 pm)
Training Dates: March 8, 2018
Cost: $240.00 +HST. Cost includes course material, college certificate, breakfast and lunch vouchers.

Download the NTD Registration Form

Learning Objectives

  • Understand the reasons and causes of challenging behaviour.
  • Recognize the different behaviour types, how they make you feel and how to deal with them effectively.
  • Learn different techniques, tips, and strategies to deal with difficult people.
  • Identify the manager/supervisor’s role in managing conflict and proactively moving difficult situations forward.
  • Identify the best strategies to work better with almost everyone.
  • Learn how to create an effective working environment.

Course Benefits

  • Gain a greater and more holistic understanding of conflict.
  • Increase confidence and competence in managing conflict.

For more information, please contact 705-235-3211 ext. 2202 or