Conflict Management/Dealing with Difficult Behaviours

Managing conflict and dealing with difficult behaviours in the workplace can be tricky, complicated, and, stressful. Research confirms that not managing conflict and dealing with difficult behaviours at work can lead to reduced productivity, morale, and can snowball into resentment and bitterness, to name a few. Because of these and other reasons, how we handle these issues in the workplace can set the tone of what the workplace culture will be like. Learn how to implement strategies for continuous conflict management. Walk away knowing how to create an effective working environment and so much more!


Kirkland Lake Campus

Course: GN9690 Section: 250
Available seats left: 19
Registration deadline:
Tuesday, January 7, 2020
Location: Kirkland Lake Campus
Cost: $ 310.75 (Includes HST)
Dates: Thursday, January 9, 2020 to Thursday, January 9, 2020

Register for this Course

Additional Information
Thursday 8:00 AM to 4:00 PM


Timmins Campus
Instructor will be on site at the Timmins Campus, however this course is available to attend by video conference at our Haileybury, Moosonee and Kirkland Lake Campus locations with a minimum of 2-3 participants per site for ease of group activities.

For companies who need to be invoiced, please complete the Registration Form – Timmins.

Course: GN9690 Section: 281
Available seats left: 20
Registration deadline:
Saturday, March 7, 2020
Location: Timmins Campus
Cost: $ 310.75 (Includes HST)
Dates: Monday, March 9, 2020 to Monday, March 9, 2020

Register for this Course

Additional Information
Wednesday 8:30 AM to 4:00 PM

Course: GN9690 Section: 280
Available seats left: 20
Registration deadline:
Tuesday, January 21, 2020
Location: Timmins Campus
Cost: $ 310.75 (Includes HST)
Dates: Thursday, January 23, 2020 to Thursday, January 23, 2020

Register for this Course

Additional Information
Tuesday 8:30 AM to 4:00 PM

Course Description

  • Learn the causes of and reasons for conflict
  • Learn the steps to managing and dealing with people in conflict
  • Define difficult behaviors
  • Understand the reasons and causes of challenging behavior
  • Learn different techniques and tools to better cope, interact with & deal with difficult people in daily encounters
  • Create practical solutions for dealing with difficult behaviours and situations
  • Identify the best strategies to work better… with almost everyone
  • Learn how to create an effective working environment

Course Benefits

  • Gain a greater and more holistic understanding of conflict
  • Increase your confidence and competence in managing conflict and difficult conversations
  • Appreciate the pros and cons of conflict
  • Increase your confidence and competence in dealing with difficult behaviours and situations
  • Interact more effectively with difficult people
  • Gain a better understanding of one’s emotions that arise from difficult conversations
  • Increase self-awareness in terms of managing one’s responses better
  • Value the technique of debriefing after difficult situations

For more information, please contact:
705-235-3211 ext. 2202
training@northern.on.ca