The Foundations and Impacts of Communication, Conflict and Negotiation

Duration: 1 Day

Learning Objectives

  • the basics and functions of communication
  • barriers and other pertinent factors impacting communication
  • the meaning of conflict, the various types of conflict and how to resolve conflict
  • negotiation skills

Course Benefits

  • skills to communicate and listen effectively
  • an awareness of how they communicate
  • competence in resolving issues
  • an appreciation of negotiating- patiently and fairly

Target Audience
New and current supervisors/managers would benefit from this course.

For more information, please contact:
training@northern.on.ca