Crisis Intervention Skills

This is a 1 day course.

Learning Objectives for Participants

  1. Learn how to recognize the signs of escalating behaviour.
  2. Understand how to respond proactively and appropriately during episodes of chaos.
  3. Learn how to mitigate risk and stabilize situations.
  4. Anticipate in order to plan subsequent responses (expect the unexpected).
  5. Learn how to debrief after a contentious situation.

Course Benefits

  1. Gain confidence and competence in de-escalating contentious situations.
  2. Appreciate the professional value of dealing with crisis situations.
  3. Appreciate the need to be flexible and adaptable to situations.
  4. Understand the importance of creating a supportive environment that generates empowerment and engagement.

Target Audience: New and/or current mangers and frontline staff would benefit from this course.

For this course, the minimum number of participants is 8 and the maximum is 18.

Methodology: This course will be presented in a highly interactive manner, with a power point presentation. Individual and group activities and case studies will intersperse the session.

Course Type: Classroom (on-site or virtual)
Course Features: Theory, practice, group discussion, and activities ensure that learning objectives are met.

For more information, contact training@northern.on.ca or 705-235-3211 ext. 2270.