Introduction to Supervisory Management


The course will assist you in effectively making the transition from being a member of a team into a role of added responsibility, all the while giving you the skills needed to prepare for and make the change to management a positive experience.

This course is taught virtually through Zoom

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Course Description

1. The Role of the Leader and Manager

  • Learn the difference between leadership and management and how both are essential to be a successful supervisor.
  • Learn most recent theories, approaches, and practices of leadership and management.
  • Action plan based on self-assessment and group discussion as well as activities.
  • how to harness your ability to be a value-based, conscious, and purpose-driven leader and manager.

2. Decision-Making Skills

  • Learn the different kinds of decisions a leader/manager makes daily.
  • Assess your current level of confidence with decision-making.
  • Gain knowledge on the different decision-making approaches.
  • Identify decision-making traps and how to avoid them.

3. Psychological Contract

  • Define and understand the impact of a psychological contract in the workplace.
  • Learn strategies and techniques on how to maintain a healthy psychological contract within the workplace.

4. Effective Meeting Skills

  • Learn key tips and techniques to conduct effective and productive meetings.
  • Understand group dynamics and the effects of groupthink in a meeting.
  • Learn useful strategies to implement effective action planning.
  • Learn how to deal with awkward situations and disruptive attendees during meetings.

5. Effective Communication Skills

  • Learn the three main components of communication and the art of practising effective communication in the workplace.
  • Via self-assessment and group activity, identify your main communication style.
  • Appreciate the value of active listening in the workplace.

6. Goal Setting and Motivation

  • Learn how to set goals for yourself and your staff via the SMART method.
  • Define motivation and the main theories of motivation.
  • Learn strategies on how to foster motivation in the workplace.

7. Effective Conflict Management Skills

  • Learn different approaches of resolving conflict.
  • Become more confident in handling interpersonal and common workplace conflict.
  • Via self-assessment and group activities and discussion, learn what is your preferred style of resolving conflict and become aware of the different styles of resolving conflict.
  • Follow a step-by-step process of successfully mediating conflict between two parties in the workplace.

8. Self-Care Practices

  • Learn how to implement and sustain strategies to promote a better work-life balance.
  • Identify of your stress response and how to better manage stress.
  • Be the role model of work-life balance for your staff.
  • Foster an organizational culture that promotes work-life balance.

For more information, please contact 705-235-3211 ext. 2202 or