Minimizing Conflict

Learning Objectives

1. learn the causes of and reasons for conflict
2. steps to managing and dealing with people in conflict
3. define difficult behaviors
4. understand the reasons and causes of challenging behaviors
5. different techniques and tools to better cope with difficult people in daily encounters
6. create practical solutions for dealing with difficult people and situations
7. identify the best strategies to work better… with almost everyone
8. learn how to create an effective working environment

This online course is through zoom.

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