Netiquette: Email Etiquette Training

This is a 1/2 day workshop.

Learning Objectives

  • The basics of writing an e-mail
  • How to use e-mail effectively
  • Write effective e-mail messages
  • Manage e-mail volume
  • Differences between writing online and traditional paper-based writing
  • How to use emoticons effectively in e-mail
  • Important tips to work within principles or ‘rules of thumb’
  • Ensure professional, clear and effective e-mails

Course Benefits

  • Develop a greater awareness of the potential perils of digital communication
  • Understand the importance of reducing inbox clutter, email overload
  • Gain skills in writing effective email that get results
  • Master effective e-mail structures to achieve clarity and successful communication
  • Appreciate to write for the reader, starting with effective subject lines
  • Understand why it’s important to carefully consider the e-mail recipients
  • Know that perfect grammar matters
  • Avoid sender’s regret by proof reading

For more information, contact training@northern.on.ca or 705-235-3211 ext.2270