Creating a Safe and Respectful Workplace

In Creating a Safe and Respectful Workplace, participants will learn about the harassment, violence and discrimination protections of the Occupational Health and Safety Act and the Ontario Human Rights Code, and how those provisions apply to the modern workplace. Participants will also learn about how the Human Rights Code offers protection to certain vulnerable groups, to consider how to balance employee safety concerns with the rights of clients when it comes to delivering services to vulnerable populations.

This course is taught virtually from 9am to 4pm.

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Learning Objectives for Participants

  1. Define harassment, sexual harassment and violence per the Occupational Health and Safety Act.
  2. Understand the provisions of the Occupational Health and Safety Act that protect the right to a safe and health workplace.
  3. Understand the provisions of the Ontario Human Rights Code that offer protection to vulnerable populations.
  4. Define harassment, sexual harassment and discrimination per the Ontario Human Rights Code.
  5. Learn their legal obligations respecting harassment, sexual harassment, violence, non-discrimination, and accommodation.
  6. Use a variety of critical skills to anticipate and solve problems relating to violence and harassment in the workplace, particularly when delivering services to vulnerable populations.
  7. Learn to apply logical and creative approaches to solving conflicts and making decisions relating to violence and harassment in the workplace.
  8. Be confident addressing issues and conflicts arising relating to harassment and violence in the workplace, including when balancing the right to a safe and health work environment with the rights of vulnerable clients.
  9. Learn how to balance legal obligations respecting a safe and healthy work environment with the rights of vulnerable clients to whom workers are delivering services.

Course Benefits

  1. Gain confidence in identifying, analyzing and solving actual problems that arise at workplaces serving vulnerable populations.
  2. Gain confidence in asking the ‘right questions’ and overcoming the stress of making complex decisions.
  3. Gain confidence and competence in developing strategic solutions to complex interpersonal problems in a work environment.

Course Features: The length of this course is 1 day.

Theory, practice, group discussion, and activities ensure that learning objectives are met.

Target Audience: New and/or current supervisors/managers, executives, human resource personnel, team leads, and front line staff (particularly in public-facing organizations or agencies that serve vulnerable populations) would benefit from this course.

For this course, the minimum number of participants is 8 and the maximum is 20.

Methodology: This course will be presented in a highly interactive and experiential manner, with a power point presentation. Group activities and case studies will intersperse the session.

Course Type: This course is taught virtually. Microsoft Teams preferred, classroom optional following strict Covid protocols.