Service Support Worker Program

Northern College Funded Training Programs

Service Support Worker Program

Service Support Worker

About this Training Program

The Service Support Worker Program combines soft skills and workplace related training. This program seeks to address the staffing and training needs for Service Support Workers within the tourism and hospitality industry in Ontario.  These positions require provincially mandated training combined with pandemic safety training, documentation and reporting.  The program also includes 30 hours of employability skills to prepare students to enter the workforce with a portfolio and soft skills that will further enable their success.

Cost: Free
316 hours over 12 weeks
Intake Date(s): Dates TBD. Register by December 15, 2021

Pre-requisites (may include but not be limited to):

  • Future Focused: Work and Job Readiness
  • Have interest in service support positions within hospitality and tourism
  • 19 years of age or older or if you have earned an Ontario Secondary School Diploma/Ontario Secondary School Graduation diploma or Equivalent. Mature students will be required to complete entrance testing to participate. 
  • Students who have not completed high school will be referred to work with Academic Upgrading to obtain their high school equivalency certificate ahead of program participation for better employment options post program completion.

Delivery and Important Information

Participants must complete all courses to receive a certificate.  Unless otherwise stated, Northern College will deliver the content. Students must obtain a grade of 50% or higher and pass each course. Students must obtain a GPA of 60% or higher to successfully obtain the Board approved certificate.

Pathways to Success and Career Opportunities

This program provides pathways to employment in the hospitality and tourism industry.

Program Partners
Sioux Lookout Friendship Accord

Virtual Delivery

Type of Course or Program
Northern College Certificate

Resident of Ontario

Registration Deadline
December 15, 2021

For more information, please contact:
705-235-3211 x 7231